Coronavirus and travel industry: Our story of dealing with the challenging situation
The travel industry is experiencing the hardest hit by the unexpected wave of COVID-19 outbreak. We are all facing a situation that was quite unimaginable some weeks ago, but rarely people ask how about the future? What will the travel industry look like after the coronavirus?
Iran Doostan Tours Co.: The best tour operator in Iran
About 30 years ago when we decided to start our business with cultural tours to Iran, we were totally aware of how sensitive the industry might be to different circumstances ranging from political tensions to social unrests, health issues, and etc. We have either experienced or witnessed many of these obstacles as a tourist company in Iran over these years. Yet, what made us continue to struggle was the passion for our work!
Today, Iran Doostan has been expanded in spite of all the restrictions. There are various departments handling a diversity of package tours and services including cultural tours, adventure and eco-tours, medical tours, and Mice tours. Besides these, there are supporting departments as well, such as accounting, operation, human resources, IT, and digital marketing.
How do we deal with the situation?
Until some weeks ago we were growing, but now we are witnessing changes in travel demand. Well, it is a tough situation but not happening for the first time! Fortunately, Iran Doostan Tours Co. was the first Iranian tour operator that adopted a fully fleshed out remote infrastructure for its employees to work from home in order to care for their health and prevent the transmission of the virus, by the time the first few cases were identified in Iran, we continued to work online. My colleagues are online at home to deal with any phone call or email and they are pleasantly ready to assist you with any requests.
Nearly all of our tours have been canceled until the end of July, which was quite unpredictable by the beginning of 2020. To deal with it, we kept negotiating with our service providers, mainly the hotels, not to receive cancellation fees.
Although many companies decide to shut down over the epidemic, we are optimistic toward the future of the travel and tourism industry and we do not mean to ruin what we have built over all these years. To make better use of this time, we came up with a creative solution that is taking the situation as an opportunity for our organization to train the personnel through online sessions. This is how we will make ourselves prepared for the productive tomorrow.
What do we think about the future of the travel industry?
We do believe despite what is happening, being optimistic in an integral part of our business. The travel industry has rebounded from past crises and it will bounce back again. After all, people would always dream about more traveling and new experiences and we would be there to offer the desirable service they wish for.
We would overcome the situation pretty soon; hope the remaining months of 2020 would be productive and successful for all tourism businesses around the world, and that we continue our fruitful cooperation more than before.
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